Privacy Policy – Jayabaji Nepal

 

At Jayabaji, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website and services. By using Jayabaji, you agree to the terms of this Privacy Policy.

1. What Information We Collect

We collect the following types of information:

1.1 Personal Information

• Full name
• Date of birth
• Email address
• Phone number
• Residential address
• National identification or document (for verification)

1.2 Account Details

• Username and password
• Account preferences
• Game activity and betting history
• Deposit and withdrawal records

1.3 Payment Information

• Bank account or e-wallet details
• Transaction history
• Preferred currency
   

We use secure systems to protect all payment-related data. We do not store your full credit or debit card numbers.

1.4 Device and Location Data

• IP address
• Browser type
• Device information
• Operating system
• Geolocation (for legal and security purposes)

1.5 Communication History

• Customer support chats or calls
• Email and promotional communication records

2. How We Use Your Information

We use your data for the following purposes:

2.1 To Provide Our Services

• Create and manage your gaming account
• Process your deposits and withdrawals
• Offer access to games and features
• Support responsible gaming

2.2 To Verify Your Identity

• Comply with laws and prevent fraud
• Ensure you meet the legal age for gambling
• Confirm your identity during withdrawal requests

2.3 To Improve Our Services

• Monitor gameplay and site usage
• Analyze user behavior to enhance performance
• Fix bugs and technical issues
• Offer personalized experiences

2.4 To Communicate With You

• Respond to customer service inquiries
• Send account-related notifications
• Share promotional offers, if you consent
   

You may unsubscribe from marketing emails at any time.

 

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3. Sharing of Information

We do not sell your personal information. We may share your data only with:

3.1 Authorized Service Providers

We work with companies that help us operate our website, verify users, and process payments. These partners are required to follow strict data protection rules.

3.2 Legal Authorities

We may share your information with law enforcement or regulators if:

 

• Required by law
• We suspect fraudulent or illegal activity
• We need to protect our rights or users’ safety

3.3 Within Our Organization

We may share information within our group of companies for management and security purposes.

 

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4. Your Rights and Choices

You have control over your personal information. These are your rights:

4.1 Access and Correction

You can view or update your personal details at any time through your account settings. If anything is incorrect, contact our support team for help.

4.2 Delete Your Data

You can ask us to delete your account and personal data. However, we may retain some records if required by law or for dispute resolution.

4.3 Withdraw Consent

You may withdraw your consent to receive promotional emails by clicking “unsubscribe” or contacting customer support.

4.4 Block or Disable Cookies

You can change your browser settings to block cookies, but this may affect how our site works.

5. Cookies and Tracking

We use cookies to improve your experience on our website.

5.1 What Are Cookies?

Cookies are small files stored on your device that help websites remember your preferences and activity.

5.2 Why We Use Cookies

• Keep you logged in
• Save language and currency settings
• Analyze website traffic
• Personalize content and promotions
   

You can manage your cookie preferences through your browser.

6. Data Retention

We only keep your personal data for as long as necessary:

 

• Active account data: stored until you delete or request removal
• Transaction history: kept for up to 5 years (for legal reasons)
• Communication logs: stored for internal analysis and support
   

When no longer needed, your data is securely deleted or anonymized.

7. How We Protect Your Information

We use multiple security measures to protect your data:

 

• SSL encryption for all website communication
• Two-factor authentication (2FA) for sensitive actions
• Regular security audits and updates
• Access control to sensitive databases

 

Only authorized staff members can access your personal data.

 

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8. Responsible Gaming and Age Limits

Jayabaji is only for users 18 years and older. We verify every user’s age and identity to meet legal requirements in Nepal. We also promote responsible gaming by offering:

• Deposit limits
• Self-exclusion options
• Time-out features
   

If you believe someone underage has registered, contact us immediately.

 

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9. Third-Party Links

Our website may link to external websites. These third-party sites have their own privacy policies. We are not responsible for how they handle your information.

We recommend reviewing their privacy policies before sharing your data.

 

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10. International Transfers of Data

Jayabaji’s systems and servers may be located outside Nepal. By using our services, you agree to allow your data to be transferred and processed in other countries.

We make sure all such transfers comply with strong data protection laws.

 

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11. Updates to This Privacy Policy

We may update this policy from time to time. If we make significant changes, we will inform you via email or on the homepage. You should review this Privacy Policy regularly to stay informed.

 

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12. Contact Us

If you have any questions or requests regarding your privacy or personal data, you can contact us anytime:

 

Email: [email protected]
Live Chat: Available 24/7 on our website
Phone: +977-XXXXXXXXXX (standard rates may apply)

 

We are committed to helping you protect your privacy and enjoy a safe online gaming experience at Jayabaji.

 

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